Below you will find answers to the most frequently asked questions to successfully organize your trip. If you have a question that is not included in the list, you can contact us, and we will be happy to help you.
You can make a reservation up to 6 hours before the transportation. However, we would suggest that you organize your travel as early as possible to ensure the availability of our vehicles.
You are free to cancel the reservation you have made without any charge at any time. we would just kindly ask to you inform us as early as possible to make the vehicle available for another destination.
Please try to specify the dimensions and number of bags in the comments field of the reservation. For example, two 180cm long bags and two suitcases: In this case you will receive a response from the support team about the available vehicles that can accommodate your request. If you have any questions, please don't hesitate to contact our team.
We are in constant contact with the arrivals area knowing about all possible delays through the online page. The driver will wait for you in this case at no extra charge. However, if you know of a definite flight delay, please inform our call center.
After we receive your request, it may take up to 12 hours to process. Your reservation will be confirmed as soon as possible with a reply to the email you have indicated.
Of course, you don't need to prepay your reservation, you can pay the price at the end of your destination.
Of course, let us know the number of children who will be traveling with our vehicles on the booking form or by phone, and their ages. White transfer will provide you with the requested number of child seats at no extra charge.
You can make changes to your booking by sending an email to firstname.lastname@example.org or by making a call to our call center. Our team will respond to you immediately regarding the availability of your new reservation.
Absolutely no problem if you note it on the booking form or mention it by phone. We have a special vehicle with a special ramp in it for transporting people with mobility problems and there will be no inconvenience.
Of course you can. It would simply be good to contact us through the Contact Form and in less than 24 hours we will respond to your request. Our company is pet friendly!
All bookings made with our company are private transfers. The vehicle you selected is exclusively for you. This means there will be no waiting for other passengers to arrive.
If you have forgotten an item in the vehicle, please contact us immediately. If the item is found in the vehicle, we will arrange for it to be returned to you by courier.
Of course, we can issue an invoice. The service is only done online so we would like to mention it early so that it can be cut in advance. Otherwise contact customer service at email@example.com and our company will send you the invoice by email.
Yes. We allow a few stops to pick up anything you want, provided that the stops will be on our way to the final destination.